A LITTLE CLARITY
Good questions.
Simple answers.
How do I choose a size or colour?+
Each product page lists the available colour and size combinations. Select a combination before adding the piece to your bag. For bangles, compare the listing’s measurements with a bangle that fits or message us for help.
How do I check availability?+
Browse the catalogue, choose your preferred colour or size, and message us on WhatsApp from the product page. We’ll confirm availability for that exact option.
Can I place an order online?+
Online checkout becomes available once stock and the payment service are ready. If checkout is unavailable, our WhatsApp team can help with your enquiry.
How do delivery charges work?+
The final delivery charge is shown before you pay. Any saving on additional items is included in the order total.
When will my order arrive?+
Delivery usually takes 4–9 days. Orders for items in stock are normally dispatched within two business days. Message us to check the timing for your location or a specific piece.
Can I return or exchange a piece?+
Return or exchange eligibility depends on the product. Items must be unused and returned with their original packaging and tags. Customised pieces cannot be returned or exchanged. Please read the returns policy or contact us before ordering.
How do customer reviews work?+
Share your own experience using the review form. Reviews are moderated before they appear publicly. A verified purchase label is added only when the submission can be matched to a paid order.
How can I get help with an existing order?+
Visit the Track your order page or message us on WhatsApp with your order reference. Keep your order access code private.
WE’RE HERE FOR YOU
Let’s talk, lovely.
For collection questions, delivery enquiries or help with an order, chat with us on WhatsApp.